Returns & Exchanges
At Epic Cycles, we want you to be fully satisfied with your gear; if your new bike or equipment isn't the perfect fit, you can return it within 30 days for a full refund or exchange.
Initiate Your Return
Log into your account and visit the order history page to select the items you wish to return and receive a prepaid shipping label.
Pack Your Gear
Carefully place the unused items in their original packaging, ensuring all tags, manuals, and protective components are included to prevent damage during transit.
Ship It Back
Affix the provided return label to your package and drop it off at any authorized carrier location or schedule a home pickup for larger bike frames.
Inspection and Refund
Once our technicians verify the condition of your returned equipment, we will process your refund or ship out your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing